Locado Lifestyle Tool 2013

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Privacy and data protection

Privacy and Data Protection

Locado Ltd understands the importance of keeping information about you confidential and secure. We therefore make it our highest priority to ensure that we look after your information and use it responsibly.

This Privacy Policy sets out the data processing practices carried out by us in relation to customer data collected via our websites, call centres, other distribution channels that we may use from time to time including mobile technology and any other means. It covers the following:

Locado Ltd may amend this Privacy Policy from time to time and will notify you of any material changes by displaying the revised Privacy Policy on our website.

If you have questions about either this Privacy Policy or your personal data please email us, call us or write to us at: Locado Ltd, Innovation Centre, Yeovil, Somerset.

1. Who controls your information?

Information collected by us is controlled by Locado Ltd (trading as locado.co.uk) (‘locado ltd’, ‘we’, and ‘us’) with its registered office at Innovation Centre, Yeovil, Somerset, UK.

2. What information do we collect and how?

The information we collect may include your personal information, in other words information capable of identifying you as a particular individual, such as your name, telephone number, email address, and transactions with us.

Although in certain instances we will require you to provide us with your personal information, for example, to enable you to set up an account with us or purchase products or services (and we will make it clear to you at the time what we need from you) you can visit many pages on our website without the need to supply any personal information.

Locado Ltd may collect personal information about you in the following circumstances:

3. How do we use your information?

Locado Ltd will use your information to provide you with a dynamic, personalised and secure service to offer you a truly rewarding online experience. In particular, we will use your information for the following general purposes as long as you have given us your consent:

4. Who do we share your information with and why

We are happy to say that we are not in the business of selling or renting your personal information to third parties. Locado Ltd does however share your personal information with its group companies or carefully selected third party partners and providers as necessary for business administration, customer delivery, marketing and operational, analytical, quality assurance and, though only in relation to anonymised data, marketing assistance (for example, to explore consumer trends) or other purposes as set out below. Except with your expressly given consent, we will only share your personal information as described in this Privacy Policy. To the extent that any third party has access to your personal information to provide functions on our behalf, their use of this information will be limited solely to providing those functions and for no other purpose.

5. Transfers outside the UK

In order to process your data as described in this privacy policy, we may need to send your information internationally including to countries outside the European Economic Area (EEA). Some of these jurisdictions offer differing levels of protection in respect of personal information and may, in certain instances, be less protective than data protection requirements of the country where we are based. We will however take steps to ensure that your personal information is transferred, stored and processed in accordance with appropriate security standards and in accordance with the terms of this Privacy Policy and applicable data protection laws.

6. How do we keep your personal information secure?

We use leading technological and security measures (electronic, physical and procedural) to ensure the safety and confidentiality of your personal information through collection, storage and disclosure. Such measures include maintaining a secure encryption based transmission system, intrusion detection and prevention software and virus protection software in respect of personal information. Other than as strictly required by our payment providers and by our credit card companies to process payments, locado ltd reveals only the last 5 digits of your stored credit card number to authorised personnel only.

7. How can you control your personal information?

locado ltd understands that it is important that you have control over your personal information. You can view and change your account settings and information, at any time by accessing your account and updating the details. If you do not want to receive special offers and promotional communications from locado ltd you can set your preferences to opt out via our preference centre if it is available in your region or by using the unsubscribe link at the bottom of emails you receive from us.